Policies

Please find below our policies:

 Company Policies

 

  1. Class enrollment is based on a first come, first served basis, dependent upon the date of receipt of the payment of tuition fees.

  2. Class teacher assignments are strictly at the prerogative of the management, and are assigned at the beginning of each semester.  We are unable to accommodate special teacher requests.

  3. A minimum of two students is required for each group class.  If the class minimum enrollment is not met, we reserve the right to withdraw the class offering.  Every effort will be made to accommodate your second or third choice of day and time.

  4. One parent or designated guardian must accompany student(s) under the age of 11, to each group lesson.  We reserve the right to require parent participation over the age of 11, if it is deemed necessary by the teacher.

  5. All tuition fees are due upon registration.

  6. We accept Credit cards or SOFORT Debit for tuition fees of online registration.  You will receive an email confirmation once your payment has been processed.

  7. We accept MasterCard, Visa, Bankomat, or cash payment for tuition fees at our office.

  8. NO TUITION FEE REFUNDS will be issued after your child is registered, or for any unattended classes.

  9. In case of a Government Shutdown, all classes will be converted into online classes. Musical Munchkins will not issue refunds, credit, or extensions on classes that were not attended due to such a change. 

  10. Tuition fees are reviewed annually for increase, to reflect the cost of inflation.

  11. While in class:

    1. No photography or videoing of lessons

    2. No food or drink in the classroom

    3. No use of mobile phones.  All phone must be put on silent

    4. No other children can accompany the student.  Parent(s) or designated guardian only.

  12. We have a zero-tolerance policy for any use of profanity, abusive or threatening language or behavior, and any such behavior from parents or students will result in the student being immediately expelled without refund.

  13. We ask that teachers and staff be treated with the same respect as we respect and love our students.

  14. Makeup lessons are available for no more than 3 missed classes per semester. Private Lessons must be canceled before 24 hours to receive a makeup lesson

  15. Makeup sessions are a privilege and are not guaranteed. They must be made up within the same semester as the course

    1. If you missed a session and would like to makeup, please call the office to enquire about the availability of space.

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Contact

E-mail: office@musicalmunchkins.eu
Telephone 1: +43 1 239 24 08
Telephone 2: +43 676 731 8967

Musical Munchkins Productions, GmbH
Esslinggasse 6
A-1010 Vienna

Office Hours: 

Mon-Tues 10:00-19:00
Wed 9:00-18:30
Thurs-Fri 12:30-18:30
Sat 9:30-13:30
Call us or come visit us! (* office closed 23.12.'19-9.01.'20. For questions and registration, please send Email or use online registration!)